Contact Information
We're committed to providing excellent support for all our students. Reach out to us through any of the methods below.
Email Support
Get help with lessons, billing, or technical issues
help@keysacademy.co
Response within 24 hours
Billing Questions
Questions about subscriptions, cancellations, or refunds
help@keysacademy.co
Include "Billing" in subject line
Frequently Asked Questions
How do I cancel my subscription?
Simply email us at help@keysacademy.co with "Cancel
Subscription" in the subject line. Include your email address
used for billing. Cancellations take effect at the end of your
current billing period.
Can I get a refund?
Yes! We offer a 30-day money-back guarantee for new subscribers.
Email us within 30 days of your first payment for a full refund,
no questions asked.
What will appear on my credit card statement?
Charges will appear as "Keys Academy" on your credit card or
bank statement.
I'm having trouble accessing my lessons. What should I do?
Email us at help@keysacademy.co with details about the issue
you're experiencing. Include your email address and describe
what happens when you try to access the lessons.
Do you offer phone support?
Currently, we provide support exclusively through email to
ensure we can give you detailed, helpful responses and maintain
a record of our conversation for follow-up if needed.
How quickly will I hear back from you?
We respond to all emails within 24 hours, but usually much
faster. Most emails are answered within a few hours during
business days.